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Returns & Exchange Policy

1 March 2018

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ABOUT OUR RETURNS, EXCHANGE & REFUNDS POLICY

International Gallery.Org (Gallery) is committed to ensuring the 100% satisfaction of our art collectors!

Once you have received an Open Edition, Limited Edition or Original Artwork, we give you seven (7) days to decide whether or not you would like to keep that artwork, return it for a refund, or return it for exchange and use your credit towards the purchase of another item.* Please note that you may return only eligible artwork provided that it is returned to us in its original condition and packaging.

After the return of any purchased artwork to the Gallery, the Gallery shall, in its sole discretion, determine whether the return qualifies for a refund or exchange, and the amount of credit or refund due to you after receipt of the item(s) by the Gallery. Any refunds due to you will only be issued using the original payment method applied on the purchase in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any apply).

*The return or exchange guarantee is NOT applicable to the following:

  • Final Sale Items
  • Selected Sale Items
  • Commissioned Artworks
  • Commercial Orders
  • Special Collection Works
  • Items That Have Been Custom Framed Per Your Request
  • Items Purchased With An ArtMoney Financing Plan
  • Items For Which We Are Notified After 7 Days of Customer Receipt
  • Items Returned Not In Their Original Condition, Damaged or Missing Parts

R/E SECTION 1 – CANCELLATIONS

Buyer Cancellations: All orders cancelled by you after 48 hours are subject to Gallery approval and a $20 administration fee, whether or not your order has shipped.

If your order has already shipped when you request to cancel an order, you (the buyer) are responsible for returning the artwork in its original condition and packaging, as well as paying the return shipping charges, following our RETURNS instructions below.

Gallery Cancellations: International Gallery.Org reserves the right to cancel any order if the company determines, in its sole discretion, that the item is out of stock, discontinued, or otherwise unavailable.

If InternationalGallery.Org cancels an order, you will receive an email confirmation of such cancellation and you will not be charged for your order. If you have already been charged for the purchased item(s), the Gallery will refund the entire order amount.

If an original work of art you ordered online has already been sold by the artist or at our Gallery, we will make every attempt to work with you and the artist to assist you with an appropriate replacement.

R/E SECTION 2 – DAMAGED PACKAGES

Inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery.

If your item(s) do arrive damaged, please send photos to Info@InternationalGallery.org and call us on 305-407-1414 within 7 days of receipt to notify us about the damage. We will process an insurance claim with the transporter on your behalf.

R/E SECTION 3 - CONTACT US FOR RETURN APPROVAL & INSTRUCTIONS

WARNING: Do not send your purchase back to the artist or our Gallery until you contact us and receive a Return Approval.

To complete your return of items ordered, you must within 7 days of receipt contact us FIRST to verify your order and receive Approved Return instructions. You may email us on Info@InternationalGallery.org or call us on 305-407-1414 to express your desire for a return.

After receiving a Return Authorization from the Gallery, you must ship out the product to the address noted in the Return Authorization within 7 days. Repackage the artwork using the original packaging materials we used to ship the artwork.  If you’ve already disposed of the original packaging, you will be responsible for purchasing packaging materials to send the artwork back safely to us.

The item(s) being returned must be insured for the purchase value and the return shipping and insurance cost shall be paid by you (the customer).

R/E SECTION 4 - NOTICE OF RECEIPT OF APPROVED RETURNS

Once your return items are received and inspected, we will send you an email to notify you that we have received your return.  All items for return must arrive in re-salable condition. We will also notify you of the approval or rejection of your return refund and the amount of refund you will receive based upon the condition of the items returned.

R/E SECTION 5 – REFUNDS & PARTIAL REFUNDS

Any item not in its original condition, that is damaged or missing parts for reasons not due to our error, and any items that are returned more than 30 days after delivery or any item returned without prior approval will be subject to a reduction in refund amount which may include, but is not limited to, a restocking fee, repair fees or a disallowance of a refund altogether.

Items purchased with a discount coupon or that were on sale at the time of purchase will be refunded based upon the final price paid on the original purchase invoice.

Based upon the portion of your refund that is approved, your refund will be processed by the Gallery and a credit will automatically be applied to your credit card or original method of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any apply) within 14 days of our receipt of the authorized return merchandise.

R/E SECTION 6 - LATE OR MISSING REFUNDS

It may take some time before your refund reappears in your bank account or on your credit card statement. If you haven’t received a refund within 30 days of our acknowledgement of receipt of your authorized returned merchandise including the refund amount determination, please contact us at Info@InternationalGallery.org and call us on 305-407-1414.

R/E SECTION 7 - CONTACT US FOR EXCHANGE APPROVAL & INSTRUCTIONS

WARNING: Do not send your purchase back to the artist or our Gallery until you contact us and receive an Exchange Approval.

To complete your exchange of items ordered, you must within 7 days of receipt contact us FIRST to verify your order and receive Approved Exchange instructions. You may email us on Info@InternationalGallery.org or call us on 305-407-1414 to express your desire for an exchange.

After receiving an Exchange Authorization from the Gallery, you must ship out the product to the address noted in the Exchange Authorization within 7 days. Repackage the artwork using the original packaging materials we used to ship the artwork.  If you’ve already disposed of the original packaging, you will be responsible for purchasing packaging materials to send the artwork back safely to us.

The item(s) being returned must be insured for the purchase value and the return shipping and insurance cost shall be paid by you (the customer).

R/E SECTION 8 - NOTICE OF RECEIPT OF APPROVED EXCHANGES

Once your item(s) are received and inspected, we will send you an email to notify you that we have received your exchange. All items for exchange must arrive in re-salable condition. We will notify you of the approval or rejection of your exchange request after inspection of the returned package.

Exchange items, where the original shipped item is received back in re-salable condition, will ship back out to you within 10 business days of inspection and approval and an acknowledgement of shipment will be sent to you.

R/E SECTION 9 - LATE OR MISSING EXCHANGES

It may take some time before your exchange package arrives; if you haven’t received it within 10 days of our sending you an acknowledgement of shipment email, please contact us on Info@InternationalGallery.org or call us on 305-407-1414 so that we may track the package.

R/E SECTION 10 - SHIPPING ITEMS FOR RETURNS AND EXCHANGES

When you are authorized to make a return or exchange of items, you will be notified by email where to ship the items. Repackage the items using the original packaging materials we used to ship the artwork.  If you’ve already disposed of the original packaging, you will be responsible for purchasing packaging materials to send the item(s) back safely.

If you are shipping an item worth over $100, you should use a trackable shipping service and purchase shipping insurance for the value of the purchase price of the item(s). If you receive tracking information for your shipment, please email us the information to Info@InternationalGallery.org.

We do not guarantee that we will receive your item for return or exchange. The item(s) being returned must be insured for the purchase value and the return shipping and insurance cost shall be paid by you (the customer). These costs are non-refundable.

If you have requested to receive a refund, the original cost of shipping will be deducted from your refund, although this does not apply for orders which qualified for free shipping when purchased.

R/E SECTION 11 - GIFTS

If an item was purchased as a gift and given to a third-party, the third-party gift recipient may not request a refund or exchange. The refund or exchange must be requested by and paid to the gift giver, who was the original purchaser. This is our policy in order to minimize fraud and protect our buyers.

If you receive and use an InternationalGallery.org Online Gift Card to make a purchase from our store, then the above regular Returns and Exchange Policy will apply to your order.

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Thank you for your interest in purchasing InternationalGallery.org artworks. Please contact us if you have any further questions

International Gallery.Org, LLC
Ph: 1 (305) 407-1414

info@internationalgallery.org

www.internationalgallery.org